Legal
ZeroTrade customer policies and operating boundaries
A serious trading-infrastructure product should make the commercial, privacy, risk, refund, complaint, and compliance boundaries easy to find before a customer pays.
Customer Notice
These pages explain the current customer-facing operating policies for ZeroTrade. They do not replace legal, tax, financial, or compliance advice. Customers should read the policy pages before buying access, connecting provider keys, or considering live market exposure.
Policy Hub
Everything a customer should be able to check before paying
Terms
What customers buy, how licenses and hosted access work, and the boundaries around AI, execution, updates, and customer responsibilities.
Open TermsPrivacy
How account, order, login, payment-reference, vault metadata, and operational data are handled.
Open PrivacyRisk Disclosure
Plain risk warnings for trading, automation, AI, replay, paper mode, live mode, and provider keys.
Open Risk DisclosureRefunds And Cancellations
How order review, delivery, digital access, duplicate payments, and customer support cases are handled.
Open Refunds And CancellationsComplaints
How customers can raise a problem, what information to include, and how the issue is reviewed.
Open ComplaintsCompliance
FCA-aware product posture, no-advice boundaries, provider checks, financial-promotion controls, and official resources.
Open ComplianceOperating Principles